Orders are prepared within 1–2 business days (Monday–Friday). Delivery takes a further 4–6 business days after dispatch. Orders placed before 3:00 PM AEST on a business day are processed the same day.

Shipping is free on every order, tracking included. The rate is shown again at checkout before you pay.

We currently deliver to addresses in Australia.

No. Our prices are in Australian dollars (AUD) and include GST, so there are no surprise charges when your parcel arrives.

As soon as your parcel is dispatched you receive a shipping confirmation by email with a tracking number. You can follow your parcel at any time on our order tracking page.

First check the latest status on our order tracking page. If your parcel has not arrived within 6 business days of dispatch, email info@serelas.com with your order number and we will look into it with the carrier.

Yes. You can return items within 30 days of the delivery date. They must be unworn, unwashed and in original condition, with all original tags attached, in the original or equivalent packaging. Swimwear and underwear can only be returned if faulty, not as described, or with the protective seal intact.

Email info@serelas.com with your order number, the item(s) you want to return and the reason. We reply within 2 business days with return instructions. Please do not send items back without contacting us first.

For change-of-mind returns, return shipping is paid by the customer. If an item is faulty, damaged or incorrect, we cover the return shipping and refund the full order value including the original shipping cost.

Refunds are issued within 7 days of us receiving and inspecting your return, to your original payment method. Your bank or card issuer may need a few extra days to show the credit.

Yes, within the same 30-day window. Email info@serelas.com with your order number and the item you would like instead. The item must be unused, unworn and have all original tags.

Email info@serelas.com straight away with clear photos of the issue. Under the Australian Consumer Law you are entitled to a repair, replacement or refund at no cost to you, and we cover all return shipping for verified faulty, damaged or incorrect items.

Yes, as long as it has not been dispatched. Email info@serelas.com with your order number as soon as possible. Once a parcel is on its way it can no longer be cancelled, but you can return it within 30 days of delivery.

Clothing uses letter sizes (XS to 5XL). Where a product also shows an Australian dress size, it is listed next to the letter, for example AU 10 | S. Every product page has a size guide, and our size chart lists the measurements for each size.

Compare the measurements in the size guide with a garment you already own, since fit can vary by style. If you are between sizes or unsure, email info@serelas.com with the product name and your measurements and we will tell you which size to take.

We accept Visa, Mastercard, Maestro, Apple Pay, Google Pay and Shop Pay. Apple Pay and Google Pay appear at checkout on supported devices and browsers. You are charged once, when you place your order. See Payment Options.

Yes. Payments are processed through Shopify Payments, which complies with the Payment Card Industry Data Security Standard (PCI-DSS). Your card details are never stored on our servers.

Email info@serelas.com or call +31 6 43551116. Support hours: Monday–Friday, 9:00 AM – 5:00 PM (AEST). We reply within 12–24 hours on business days. You can also use the form on our contact page.